App Store purchases
Subscriptions and in-app purchases made through Apple App Store are managed by Apple billing and Apple refund rules.
If you need help explaining an issue, contact support with the purchase date, account email, and Apple receipt or order information.
Google Play purchases
Purchases made through Google Play are handled by Google Play billing. Refund eligibility and timing are determined by Google Play policies.
Include your Google Play order ID when contacting support so the request can be checked faster.
What support can do
Support can help identify access problems, explain which marketplace controls the purchase, and review entitlement issues after a marketplace decision.
Contact
For purchase help, email contact@fibbo-ai.org.